| CALL CENTRE TRAINING - VOICE & ACCENT (CORPORATE) |
Communication, customer service and culture
We offer Customer service training solutions that fit the demands of fast-paced call centers, help desks, and phone sales centers. Whatever your needs, we help you develop your phone professionals with call center training programs that provide.
- Effective call center service skills, phone skills, voice and accent techniques
- Authentic personal scripts that your agents can write, adapt, and practice
- Comprehensive call center training tools, techniques, and metrics that maximize productivity, service quality, and sales
|
- Steps to build rapport and connect with every customer
- How to project warmth through tone of voice and key words
- Words that immediately show responsiveness
- Tones of voice to control the tone and mood of the call
- Words that gain customer acceptance
- Techniques to build business with phone customers
- Inbound and outbound calls
- Handling difficult customers
Your call professionals will learn the phone skills and call management skills that create positive customer experiences :
- The four-step Warm Transfer for seamless customer experiences
- The three-step Soft Hold to maintain the customer connection
- The skill that provides structure and continuity in every conversation
- Phone standards to meet in the first 30 seconds of every call
- Elements to include in every call conclusion
|
|
|
|
|
