| CALL CENTRE TRAINING ( INDIVIDUALS ) |
Completing this training creates opportunities for you as an Individual in Call Centre and BPO Jobs. This Program helps you to get jobs in this field very easily.
If you are an individual planning to make a career in Call Centres and wish to get trained on the same, We Offer customer service training solutions that fit the demands of fast-paced call centers, help desks and phone sales centers.
- Effective call center service skills, phone skills, and voice techniques
- Authentic personal scripts that you as an agent can write, adapt, and practice
- Comprehensive call center training tools, techniques, and metrics that maximizes productivity
service quality and sales
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- Communication Skills
- Soft Skills
- Interview Skills - How to break the Barriers in getting Call Centre Jobs
- Business Etiquettes and manners
- Call Handling Techniques
- Rapport Building and connecting with every customer
- Tone of voice and key words
- Controlling the tone and mood of the call
- Words that gain customer acceptance
- Techniques to build business with phone customers
WEEKDAY BATCH
Duration : 70 to 80 Hours
WEEKEND BATCH
Duration : 70 to 80 Hours
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