| ITES / BPO RECRUITMENT |
Information Technology Enabled Services is another core competency of Black & White’s recruitment services. This Service segment caters to voice and non voice based requirements that cater to the BPO segment or what we popularly refer to as the Call Center Industry. Today BPO’s have very high standards and expectations and at Black & White we understand the same. All potential candidates are put through a battery of tests – for example they go through 5 levels of screening of listening skills that are critical for voice based processes.
Traditional Non Voice requirements can be equally challenging with candidates having to have strong analytical or domain or technical based competencies. Whatever the case may be – Black & White can address your ITeS requirements, with the quality that you require on a consistent basis.
Domains specialized :
- BPO Voice – Inbound Customer Support
- BPO Outbound – US, UK & Australian based processes
- Financial Services / Banking Sector / International / Domestic
- Insurance Services / Insurance Sector / International / Domestic
- Technical Support / Voice / Chat /Email
- Blended Processes / Inbound with Outbound / Up selling
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